Executive Diploma in Emotional Intelligence for Team Dynamics and Conflict Resolution

Course Dates :

02/06/25

04/07/25

Course ID:

250602001002489LUI

Course Fees GBP:

£23,047.33

Course Category:

Executive Diploma

Leadership, Emotional and Social Intelligence

Course Certified By:

* LondonUni
For Executive Management Training

* Executive Diploma Certificate

Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate

Certification Will Be Issued From :

United Kingdom

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Information

Introduction

Emotional Intelligence (EI) plays a pivotal role in the success of teams and organizations. It is the ability to recognize, understand, manage, and influence emotions—both in oneself and others. In the context of team dynamics, EI fosters collaboration, trust, and communication, enabling team members to effectively work towards shared goals. As organizations continue to become more diverse, emotionally intelligent leadership is key to navigating complex interpersonal relationships and resolving conflicts in a constructive manner.

The Executive Diploma in Emotional Intelligence for Team Dynamics and Conflict Resolution is designed to provide professionals with the skills and knowledge needed to manage emotions in team settings, influence others effectively, and resolve conflicts while maintaining emotional agility. Participants will explore advanced EI concepts and how these concepts contribute to enhancing team performance, managing stress, and adapting to changes in the workplace environment. The course’s emphasis is on developing resilience and emotional agility—skills essential for leading teams through challenging times.

Throughout this program, learners will delve into the importance of EI in team dynamics, influencing and persuading others, resolving conflicts, and fostering resilience in a rapidly changing work environment. Each course component is designed to equip individuals with practical tools to apply EI theories to real-world business challenges, leading to more effective collaboration, communication, and decision-making.

The Executive Diploma in Emotional Intelligence for Team Dynamics and Conflict Resolution spans 20 days, followed by an additional 5 days for preparing a final thesis (4,500 - 5,000 words). The course structure ensures that learners gain both theoretical understanding and practical experience to make a positive impact on their teams and organizations. Each module is designed to deepen participants' emotional awareness and help them refine strategies for managing team relationships and resolving conflicts.

Upon completion, learners will be able to demonstrate a sophisticated understanding of emotional intelligence and its role in managing teams, resolving conflicts, and navigating interpersonal challenges. This diploma equips professionals with a toolkit that blends emotional intelligence with leadership, setting them apart as change agents capable of transforming team dynamics and fostering a positive organizational culture.

This executive diploma provides a comprehensive approach to emotional intelligence and its practical application in team settings, ensuring participants can lead with empathy, emotional intelligence, and resilience.

. Course Structure

The Executive Diploma in Emotional Intelligence for Team Dynamics and Conflict Resolution is comprised of four essential courses that are designed to equip participants with the knowledge and skills to enhance their emotional intelligence and apply it effectively in team dynamics and conflict resolution:

The Role of Emotional Intelligence in Team Dynamics
This course explores how emotional intelligence influences the success of teams. Participants will learn the core components of EI—self-awareness, self-regulation, motivation, empathy, and social skills—and how these components contribute to building strong, cohesive teams. Emphasis is placed on fostering communication, trust, and collaboration within teams.

Influencing and Persuading with Emotional Intelligence
In this module, participants will explore the art of influencing and persuading others by using emotional intelligence strategies. Learners will acquire the tools necessary to manage their own emotions in interactions, understand the emotions of others, and effectively use this insight to persuade, inspire, and lead others toward desired outcomes.

Conflict Resolution and Emotional Intelligence
Conflict is an inevitable part of working in teams. This course focuses on resolving conflicts through emotionally intelligent approaches, including active listening, empathy, and negotiation techniques. Participants will gain the tools to address and resolve conflicts in ways that maintain healthy relationships and promote a harmonious working environment.

Resilience and Emotional Agility
Resilience is essential for leaders and teams facing rapid change and adversity. This course examines the role of emotional agility in overcoming challenges and building resilience in the workplace. Participants will learn how to manage stress, adapt to changing circumstances, and bounce back from setbacks while maintaining emotional well-being and stability.

Each of these courses builds on emotional intelligence principles and integrates practical strategies for applying EI to complex interpersonal situations in the workplace. By the end of the course, participants will have developed advanced skills to lead, collaborate, and resolve conflicts with emotional intelligence at the core of their leadership approach.

. Conclusion

The Executive Diploma in Emotional Intelligence for Team Dynamics and Conflict Resolution provides an in-depth exploration of how emotional intelligence can transform team dynamics and conflict resolution strategies. The courses cover essential topics such as the role of emotional intelligence in teams, influencing and persuading with EI, conflict resolution, and building resilience and emotional agility. Each course builds upon foundational EI concepts and applies them to practical scenarios that learners can directly implement within their organizations.

This program is a valuable investment for professionals who want to enhance their emotional intelligence to improve team performance, resolve conflicts, and manage challenging situations with greater ease. Upon completing this diploma, professionals will be well-equipped to lead emotionally intelligent teams and foster a positive, collaborative, and resilient work environment.

Objectives

The objectives of the Executive Diploma in Emotional Intelligence for Team Dynamics and Conflict Resolution are as follows:

To understand the role of emotional intelligence in creating effective teams and fostering collaboration.
To develop strategies for influencing and persuading others using emotional intelligence techniques.
To equip participants with conflict resolution skills that are underpinned by emotional intelligence principles.
To build resilience and emotional agility to handle workplace challenges effectively.
To provide participants with practical tools to apply emotional intelligence in real-world business contexts.

Who Should Attend?

This executive diploma is designed for professionals in leadership, management, human resources, and organizational development roles who want to deepen their understanding of emotional intelligence and apply it to team dynamics and conflict resolution. It is particularly valuable for:

Senior leaders and managers seeking to enhance their EI skills to lead teams effectively.
HR professionals and team facilitators who wish to promote emotionally intelligent practices within organizations.
Project managers and team leaders who want to build stronger, more resilient teams.
Professionals in conflict resolution or coaching roles looking to integrate emotional intelligence into their practice.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda For each week will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Part 2 / 5

Influencing and Persuading with Emotional Intelligence

Day 1:
Introduction to Emotional Intelligence and Influence

Overview of Emotional Intelligence and its impact on professional relationships.
The key components of emotional intelligence: self-awareness, self-regulation, social awareness, and relationship management.
Understanding the role of EI in communication and influence.
Recognizing the emotional triggers that affect decision-making and behavior.

Day 2:
Self-Awareness and Self-Regulation for Effective Influence

Developing self-awareness: understanding your emotions, strengths, and areas for improvement.
Techniques for regulating emotions and staying composed under pressure.
The impact of emotional self-regulation on influencing others.
Practical exercises to enhance self-awareness and emotional control in real-life situations.

Day 3:
Social Awareness and Empathy in Persuasion

The role of empathy in influencing and persuasion.
Recognizing the emotional cues and needs of others.
Developing active listening skills to enhance interpersonal relationships.
Using emotional intelligence to understand diverse perspectives and build rapport.

Day 4:
Relationship Management and Ethical Persuasion

Building trust and credibility through emotional intelligence.
Understanding the balance between influence and manipulation: ethical persuasion techniques.
Managing conflicts and difficult conversations using emotional intelligence.
Case studies on resolving conflicts and building strong, lasting relationships.

Day 5:
Practical Application of EI in Influence and Persuasion

Applying emotional intelligence in team settings and leadership roles.
Strategies for influencing without authority and navigating organizational politics.
Persuasion in negotiations: using EI to align interests and achieve win-win outcomes.
Final role-playing exercises to integrate learning and practice new skills in realistic scenarios.

Part 3 / 5

Conflict Resolution and Emotional Intelligence

Day 1: Understanding Conflict and Emotional Intelligence

The nature and types of conflict in professional settings.
Causes and stages of conflict: From escalation to resolution.
Emotional intelligence: Definition, components, and significance.
Self-awareness: Identifying emotional triggers and their impact on conflict.

Day 2: Emotional Intelligence in Conflict Resolution

The role of self-regulation in managing emotions during conflicts.
Building empathy to understand diverse perspectives.
Active listening techniques for effective communication.
Identifying and addressing emotional undercurrents in disputes.

Day 3: Practical Conflict Resolution Techniques

Conflict resolution styles and their applications.
Collaborative problem-solving methods for win-win solutions.
Negotiation strategies for resolving disputes amicably.
Mediation skills: Facilitating productive dialogue.

Day 4: Enhancing Workplace Relationships through EI

Building trust and fostering open communication.
Strategies to prevent and manage workplace conflicts proactively.
Dealing with difficult personalities and high-conflict individuals.
Promoting a culture of collaboration and respect.

Day 5: Applying Skills in Real-World Scenarios

Case studies: Analyzing and resolving real-world conflicts.
Role-playing exercises to practice conflict resolution techniques.
Developing a personal conflict resolution action plan.
Creating a sustainable approach to emotional intelligence in conflict management.

Part 4 / 5

Resilience and Emotional Agility

Day 1:
Introduction to Resilience and Emotional Agility

Understanding the concept of resilience and its relevance in professional life
The science behind emotional agility: How our brains and bodies respond to stress
The impact of emotional agility on decision-making and performance
The role of self-awareness in building resilience and emotional agility

Day 2:
Building Emotional Intelligence for Resilience

Exploring the five components of emotional intelligence
Techniques for enhancing self-awareness and emotional regulation
Understanding the link between emotional intelligence and resilience
Practical exercises to boost emotional awareness in everyday situations

Day 3:
Developing Coping Mechanisms and Mental Toughness

Strategies for managing stress and adversity in high-pressure environments
The importance of mental toughness and how to develop it
Mindfulness practices for emotional regulation and resilience
Building effective coping mechanisms for personal and professional challenges

Day 4:
Strengthening the Growth Mindset

The role of mindset in overcoming challenges and enhancing resilience
Techniques to develop a growth mindset and embrace failure as a learning opportunity
The power of positive self-talk and reframing negative thoughts
Real-life case studies of individuals and organizations who overcame adversity

Day 5:
Leading with Resilience and Emotional Agility

How leaders can model resilience and emotional agility to their teams
Strategies for building a resilient and agile team culture
The connection between emotional agility, leadership, and organizational success
Action planning: Setting personal and professional goals for continued growth

Executive Diploma Thesis

4,500 - 5,000 Words

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.