Executive Diploma in Financial and Customer-Centric Management

Course Dates :

02/06/25

04/07/25

Course ID:

250602001002497LUI

Course Fees GBP:

£23,047.33

Course Category:

Executive Diploma

Leadership, Management

Course Certified By:

* LondonUni
For Executive Management Training

* Executive Diploma Certificate

Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate

Certification Will Be Issued From :

United Kingdom

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Information

Introduction

The Executive Diploma in Financial and Customer-Centric Management is a comprehensive, practical, and advanced program designed to equip professionals with the crucial financial and customer-focused knowledge they need to navigate today’s dynamic business landscape. The course combines insights from financial management, customer strategy, project management, and emotional intelligence, enabling participants to become well-rounded leaders capable of driving growth and optimizing both financial performance and customer satisfaction. This program recognizes the increasing importance of a strategic balance between financial acumen and customer-centricity in ensuring long-term business success.

Financial management is no longer just the realm of accountants and finance professionals. Today, managers across all industries are expected to have a solid understanding of financial concepts, regardless of their department. The "Financial Management for Non-Financial Managers" course empowers participants with the knowledge to make informed decisions that drive profitability, sustainability, and growth. Alongside this, the "Customer-Centric Management" course emphasizes how adopting a customer-first mindset is essential for building brand loyalty and driving sales.

The program also integrates "Project Management Fundamentals," ensuring that managers are equipped with the skills necessary to successfully lead projects that align with both financial objectives and customer satisfaction goals. Recognizing the growing emphasis on emotional intelligence in leadership, the "Emotional Intelligence for Managers" course prepares participants to effectively manage teams, resolve conflicts, and foster a positive organizational culture. Together, these courses create a robust foundation for participants to lead with both financial insight and a deep understanding of customer needs.

By combining these essential topics into a cohesive diploma program, the course allows participants to enhance their managerial capabilities, develop critical thinking, and make informed decisions that not only benefit their departments but also drive organizational-wide success. The program culminates in a final thesis, providing participants the opportunity to apply the knowledge and skills learned throughout the course to a real-world business challenge.

Over the course of 20 days, participants will engage in interactive sessions, case studies, and hands-on activities designed to solidify their understanding of core concepts. Following the completion of the 20-day course, participants will be given 5 additional days to prepare and submit a final thesis, allowing them to delve deeper into a subject of their choice related to financial and customer-centric management, with an expected length of 4,500 to 5,000 words.
. Course Structure

The Executive Diploma in Financial and Customer-Centric Management is structured into four key courses that each play a critical role in developing a holistic skill set in business management. These courses are designed to be delivered in an engaging format over 20 days, followed by 5 days dedicated to preparing the final thesis.

Financial Management for Non-Financial Managers
This course provides participants with a solid grounding in financial management, enabling non-financial managers to understand and interpret key financial statements, budget effectively, and assess financial risks and opportunities. By the end of the course, participants will have the skills needed to make financially informed decisions that align with overall business goals.

Customer-Centric Management
Focusing on customer satisfaction and loyalty, this course explores strategies for building and maintaining a customer-first approach. Participants will learn how to gather customer insights, design customer journeys, and develop strategies that align with business objectives. The course aims to empower managers to lead organizations towards sustained customer loyalty and competitive differentiation.

Project Management Fundamentals
Effective project management is crucial for achieving business objectives on time and within budget. This course introduces participants to the fundamentals of project management, including planning, execution, and evaluation. Participants will learn best practices for managing resources, timelines, and stakeholders to ensure the successful delivery of projects that align with financial and customer-centric goals.

Emotional Intelligence for Managers
The final course in the diploma focuses on emotional intelligence, an increasingly essential skill for managers in today’s collaborative and dynamic workplace. Participants will learn how to enhance their emotional intelligence to better understand and manage their emotions and those of their teams. This will ultimately help in fostering a positive work environment, leading more effectively, and driving team performance.

. Conclusion

The Executive Diploma in Financial and Customer-Centric Management provides a unique blend of financial acumen and customer-focused strategy, preparing participants to tackle the challenges of modern management. By incorporating essential topics such as financial management, customer-centricity, project management, and emotional intelligence, the program offers participants a comprehensive toolkit to lead effectively in any business environment. With the application of these skills, managers will be able to contribute to their organization’s financial success while prioritizing customer satisfaction and employee well-being.

This diploma program culminates in a final thesis, allowing participants to integrate and apply their learning in a real-world context, thus ensuring a well-rounded, impactful learning experience. Upon successful completion, participants will have developed a nuanced understanding of how to manage resources, enhance customer satisfaction, and lead their teams with emotional intelligence. The combination of these four courses—Financial Management for Non-Financial Managers, Customer-Centric Management, Project Management Fundamentals, and Emotional Intelligence for Managers—ensures that graduates are equipped to drive success in the modern business landscape.

Objectives

The primary objectives of the Executive Diploma in Financial and Customer-Centric Management are:

To equip non-financial managers with the knowledge and skills to make sound financial decisions that impact business outcomes.
To provide a deep understanding of customer-centric strategies and approaches for building strong, long-term relationships with customers.
To introduce participants to the fundamental principles of project management, enabling them to deliver successful projects.
To develop participants' emotional intelligence, enhancing their ability to lead effectively, manage stress, and foster strong interpersonal relationships within their teams.
To enable participants to integrate financial knowledge with customer-focused strategies to drive organizational success.
To prepare participants for a final thesis that applies the learned concepts to a real-world business challenge.

Who Should Attend?

This Executive Diploma is designed for mid-level to senior managers and executives who want to enhance their leadership capabilities, particularly in the areas of financial management and customer-centric strategies. It is ideal for professionals looking to expand their knowledge in managing both financial and customer-focused objectives and for those who wish to build on their project management and emotional intelligence skills.

Individuals working in departments such as operations, marketing, human resources, and customer service, as well as professionals in roles where decision-making is crucial to business success, will benefit greatly from this program. It is also suitable for professionals looking to step into more senior leadership roles where a comprehensive understanding of financial and customer-centric management is essential.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda For each week will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

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Part 3 / 5

Project Management Fundamentals

Day 1:
Introduction to Project Management

Overview of Project Management and its Importance
Key Concepts: Project Life Cycle and Project Phases
Defining Project Scope and Objectives
Introduction to Project Management Methodologies (Waterfall, Agile, Hybrid)

Day 2:
Planning and Organizing Projects

Developing a Project Charter and Defining Project Goals
Creating a Work Breakdown Structure (WBS)
Developing Detailed Project Plans: Timelines, Budgets, and Resource Allocation
Risk Management: Identifying and Assessing Project Risks

Day 3:
Team Management and Stakeholder Communication

Building and Leading Effective Project Teams
Managing Project Stakeholders and Expectations
Conflict Resolution and Negotiation in Project Teams
Communication Strategies for Project Managers

Day 4:
Project Execution and Monitoring

Implementing the Project Plan: Assigning Tasks and Responsibilities
Monitoring and Controlling Project Progress Using Key Metrics
Managing Changes and Adjustments in the Project Scope
Using Tools and Software for Project Tracking (e.g., Microsoft Project, Trello)

Day 5:
Project Closure and Lessons Learned

Completing and Closing the Project: Final Deliverables and Documentation
Conducting Post-Project Reviews and Assessments
Capturing Lessons Learned and Improving Future Projects
Celebrating Success and Team Recognition

Part 4 / 5

Emotional Intelligence for Managers

Day 1:
Foundations of Emotional Intelligence

Understanding the concept and importance of emotional intelligence in management.
Exploring the five key components of EI: self-awareness, self-regulation, motivation, empathy, and social skills.
Assessing personal EI levels through self-evaluation exercises and feedback mechanisms.
Recognizing emotional triggers and developing strategies for emotional self-regulation.

Day 2:
Self-Awareness and Self-Regulation for Effective Leadership

Techniques to increase self-awareness and understand personal emotional patterns.
Developing self-regulation skills to manage stress, frustration, and workplace challenges.
The role of mindfulness and emotional control in decision-making and problem-solving.
Building personal resilience to lead effectively in high-pressure situations.

Day 3:
Empathy, Social Skills, and Relationship Management

The importance of empathy in leadership and team collaboration.
Strategies for active listening and effective communication to enhance workplace relationships.
Managing difficult conversations and resolving conflicts with emotional intelligence.
Influencing and persuading others through emotional awareness and adaptability.

Day 4:
Emotional Intelligence in Team Management and Performance Enhancement

Using EI to build trust and foster a positive team culture.
Techniques to motivate and engage employees through emotional intelligence.
Managing and leading diverse teams with emotional intelligence.
Enhancing collaboration, creativity, and innovation through emotional intelligence.

Day 5:
Practical Application and Action Planning

Case studies on successful application of EI in managerial roles.
Role-playing exercises and simulations to apply EI strategies in real-world scenarios.
Developing a personalized emotional intelligence improvement plan.
Final assessment and feedback session to reinforce key takeaways.

Executive Diploma Thesis

4,500 - 5,000 Words

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.