Training Plan 2025

Active Listening and Effective Communication

Course Dates :

04/08/25

08/08/25

Course ID:

250804001001001ESH

Course Duration :

5 Studying Day/s

Course Location:

London

Course Fees GBP:

£5,151.66

Vat Not Included in the price. * VAT may vary depending on the country where the course or workshop is held.

Course Category:

Professional and CPD Training Programs

Emotional Intelligence, Social Intelligence

Course Certified By:

* ESHub CPD

* Professional Training and CPD Programs

Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate

Certification Will Be Issued From :

United Kingdom

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Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

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Course Information

Introduction

Effective communication is at the core of personal and professional success. The ability to actively listen and communicate effectively forms the foundation for strong interpersonal relationships, teamwork, conflict resolution, and leadership. This course is designed to provide participants with the skills and tools necessary to understand and master the art of active listening and impactful communication. Through a combination of theory, practical exercises, and real-world applications, participants will gain a deeper understanding of how to engage meaningfully with others.

Active listening is more than just hearing words; it involves understanding the speaker’s intent, emotions, and context. It requires undivided attention, empathy, and a conscious effort to provide feedback that fosters connection and trust. This course emphasizes these critical aspects of listening and demonstrates their significance in building rapport, resolving conflicts, and enhancing workplace productivity.

The communication process is equally vital in ensuring the clarity and effectiveness of your message. Misunderstandings or a lack of clarity can lead to errors, strained relationships, and missed opportunities. Participants will learn strategies to refine their verbal and non-verbal communication skills, adapt their communication style to diverse audiences, and address challenges such as cultural differences, workplace stress, and communication barriers.

In addition to foundational skills, this course explores advanced techniques such as persuasive communication, managing difficult conversations, and delivering constructive feedback. These skills are essential for professionals in leadership roles, customer service, team management, and client relations, where impactful communication drives success.

This program is also rooted in the latest research on emotional intelligence and social dynamics, offering participants a comprehensive understanding of how emotions and interpersonal dynamics influence communication. By recognizing these factors, participants will be better equipped to navigate complex interactions and foster positive relationships in any environment.

Whether you are a manager seeking to inspire your team, a professional striving to enhance your workplace interactions, or someone looking to strengthen personal relationships, this course provides the tools and knowledge to communicate with confidence, clarity, and purpose.

Objectives

By attending this course, participants will be able to:

Master the principles of active listening and understand their role in building trust and rapport.
Identify and overcome common barriers to effective communication.
Enhance verbal and non-verbal communication skills to deliver clear, concise, and impactful messages.
Develop strategies to manage difficult conversations and resolve conflicts constructively.
Adapt communication styles to diverse audiences and cultural contexts.
Utilize emotional intelligence to navigate complex interpersonal dynamics effectively.
Provide and receive feedback in a manner that fosters growth and collaboration.
Strengthen professional relationships and team dynamics through improved communication.

Who Should Attend?

This course is ideal for:

Managers and team leaders aiming to improve workplace communication and leadership effectiveness.
Customer service professionals who need to build strong client relationships.
Human resource practitioners and trainers responsible for fostering collaboration and conflict resolution.
Professionals in sales, marketing, or consulting who rely on persuasive and impactful communication.
Individuals aspiring to develop stronger personal and professional relationships through improved listening and communication.
Anyone seeking to overcome communication challenges, manage difficult interactions, or enhance emotional intelligence.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

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Course Outlines

Week 1

Day 1:
Foundations of Active Listening and Effective Communication

Understanding the principles of active listening and its impact on relationships.
Identifying communication barriers and strategies to overcome them.
Exploring the role of empathy and emotional intelligence in effective communication.
Practical exercises to develop active listening skills.

Day 2:
Verbal and Non-Verbal Communication Skills

Techniques for clear, concise, and impactful verbal communication.
The significance of body language, tone, and facial expressions in conveying messages.
Recognizing and addressing discrepancies between verbal and non-verbal cues.
Role-playing scenarios to enhance awareness of non-verbal signals.

Day 3:
Managing Difficult Conversations and Conflict Resolution

Strategies for navigating challenging conversations with confidence and professionalism.
Techniques for de-escalating conflicts and reaching mutually beneficial solutions.
Understanding and managing emotional triggers during high-stress interactions.
Case studies and group discussions on resolving workplace communication issues.

Day 4:
Advanced Communication Techniques

Adapting communication styles to suit diverse audiences and cultural differences.
Delivering constructive feedback and receiving feedback gracefully.
Persuasive communication techniques for influencing and motivating others.
Interactive workshops to practice advanced communication scenarios.

Day 5:
Building and Sustaining Effective Communication

Strengthening team dynamics and collaboration through improved communication.
Developing a personal communication improvement plan.
Measuring and sustaining progress in communication skills over time.
Final group activity to apply key skills learned throughout the course.