Feedback and Performance Conversations in Coaching

Course Dates :

25/08/25

5

Course ID:

250825001001181ESH

Course Duration :

5 Studying Day/s

Course Location:

Course Category:

Professional and CPD Training Programs

Subcategories: Construction Safety, Health and Wellbeing, Environmental Sustainability, Risk Management, Technical Skills Development, Leadership and Communication, Quality Assurance

Course Certified By:

* ESHub CPD
&
* LondonUni - Executive Management Training

* Professional Training and CPD Programs

Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate

Certification Will Be Issued From : From London, United Kingdom

Course Information

Introduction

The ability to provide meaningful feedback and engage in constructive performance conversations is a cornerstone of effective coaching. In professional environments, where collaboration and continuous improvement are paramount, the quality of these interactions can significantly influence individual and organizational success. Feedback serves as a catalyst for growth, offering insights that help individuals refine their skills, align with organizational goals, and achieve peak performance. Yet, despite its importance, many professionals struggle to deliver feedback in a way that inspires rather than demotivates. This course addresses this critical gap by equipping participants with the tools, frameworks, and strategies needed to master the art of feedback and performance conversations.

One of the key challenges in feedback delivery lies in striking the right balance between honesty and empathy. Research from psychologist Carl Rogers highlights the importance of creating a safe and non-judgmental environment when engaging in developmental discussions. Without this foundation, feedback can be perceived as criticism, leading to defensiveness or disengagement. Additionally, organizations often face systemic barriers, such as hierarchical structures or cultural norms, that hinder open communication. By understanding these dynamics, participants will learn how to navigate complex interpersonal landscapes and foster trust-based relationships.

The benefits of mastering feedback extend beyond individual development. Organizations that prioritize effective feedback mechanisms report higher employee engagement, improved retention rates, and enhanced productivity. For instance, a case study of a global tech firm revealed that implementing structured feedback processes led to a 20% increase in team performance within six months. These outcomes underscore the transformative potential of feedback when delivered strategically and consistently. Participants in this course will gain insights into frameworks such as the GROW model (Goal, Reality, Options, Will) and the SBI model (Situation-Behavior-Impact), which have been widely adopted across industries for their efficacy in driving behavioral change.

In addition to theoretical foundations, the course emphasizes practical applications. Consider the example of a mid-level manager who struggled to address underperformance in her team. Through targeted coaching, she learned to use active listening and empathetic communication to uncover underlying issues. By reframing feedback as a collaborative process rather than a one-sided directive, she was able to motivate her team and achieve measurable improvements in output. Stories like these illustrate how feedback, when approached thoughtfully, can serve as a powerful tool for transformation.

Industry trends further underscore the growing demand for expertise in this area. With the rise of remote and hybrid work models, traditional methods of performance management are being redefined. Leaders must now adapt their feedback strategies to virtual environments, ensuring clarity and inclusivity. This course incorporates these emerging challenges, providing participants with up-to-date strategies for navigating diverse workplace settings. By blending timeless principles with contemporary practices, the program ensures relevance across sectors and contexts.

Ultimately, this course is designed to empower professionals to become skilled facilitators of growth and change. Whether you are an HR practitioner seeking to enhance your organization’s talent development initiatives, a team leader aiming to improve group dynamics, or a consultant guiding clients through performance improvement, this program offers the knowledge and tools you need to excel. Through a blend of theory, practice, and real-world application, participants will emerge equipped to drive meaningful impact in their roles.

Objectives

By attending this course, participants will be able to:

Analyze the psychological and organizational factors influencing feedback effectiveness.
Evaluate different feedback models and apply them to various professional scenarios.
Design personalized strategies for delivering constructive feedback that fosters growth and motivation.
Implement techniques for facilitating high-impact performance conversations in both individual and group settings.
Apply emotional intelligence principles to build rapport and trust during coaching interactions.
Assess organizational culture and its impact on feedback receptivity and implementation.
Synthesize best practices for adapting feedback approaches to remote and hybrid work environments.

Who Should Attend?

This course is ideal for:

HR managers and professionals responsible for talent development and performance management.
Team leaders and supervisors seeking to enhance their ability to lead and motivate their teams.
Executive coaches and consultants focused on leadership development and organizational change.
Educators and trainers interested in refining their instructional feedback techniques.
These groups will find the course invaluable due to its focus on bridging the gap between theory and practice, enabling them to address real-world challenges effectively. While prior experience in coaching or performance management is beneficial, the course is structured to accommodate intermediate learners who already possess foundational knowledge but wish to deepen their expertise.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm