Introduction to Emotional Intelligence (EI)

Course Dates :

01/09/25

5

Course ID:

250901001001235ESH

Course Duration :

5 Studying Day/s

Course Location:

Course Category:

Professional and CPD Training Programs

Subcategories: Construction Safety, Health and Wellbeing, Environmental Sustainability, Risk Management, Technical Skills Development, Leadership and Communication, Quality Assurance

Course Certified By:

* ESHub CPD
&
* LondonUni - Executive Management Training

* Professional Training and CPD Programs

Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate

Certification Will Be Issued From : From London, United Kingdom

Course Information

Introduction

Emotional Intelligence (EI) has emerged as a cornerstone of personal and professional success, transcending traditional measures of intelligence such as IQ. The concept, pioneered by psychologists Peter Salovey and John Mayer and later popularized by Daniel Goleman, emphasizes the ability to recognize, understand, and manage emotions—both in oneself and others. In an era where collaboration, adaptability, and interpersonal skills are increasingly valued, EI serves as a critical differentiator for individuals and organizations alike. This course is designed to equip participants with the tools and frameworks necessary to harness emotional intelligence effectively, fostering environments of trust, empathy, and innovation.

The modern workplace presents unique challenges that demand more than technical expertise or cognitive prowess. Miscommunication, unresolved conflicts, and low morale often stem from a lack of emotional awareness and regulation. For instance, a study conducted by TalentSmart revealed that 90% of top performers in the workplace exhibit high emotional intelligence. Yet, many professionals struggle to navigate these dynamics due to gaps in understanding how emotions influence behavior and decision-making. This course addresses these gaps by providing actionable strategies to enhance self-awareness, empathy, and relationship management.

Organizations that prioritize emotional intelligence experience measurable benefits, including improved team cohesion, higher employee engagement, and enhanced leadership effectiveness. Consider the example of Microsoft under Satya Nadella’s leadership, where a shift toward empathy-driven management transformed the company’s culture and market performance. By integrating EI principles into daily operations, businesses can foster resilience, creativity, and sustainable growth. Participants will explore these real-world applications while gaining insights into how EI aligns with broader organizational goals.

For individuals, mastering emotional intelligence translates into greater career mobility and personal fulfillment. Leaders who excel in EI are better equipped to inspire their teams, resolve conflicts constructively, and adapt to change. Similarly, employees with strong EI skills contribute positively to workplace dynamics, earning recognition and opportunities for advancement. The course draws on established theories, such as Goleman’s five components of EI—self-awareness, self-regulation, motivation, empathy, and social skills—to provide a comprehensive foundation for learning.

Despite its evident advantages, emotional intelligence remains underutilized in many industries. A survey by Harvard Business Review highlighted that only 36% of companies actively incorporate EI training into their development programs. This gap underscores the need for structured education in this area. Through case studies, interactive exercises, and expert guidance, this course bridges the divide between theory and practice, empowering participants to apply EI principles across diverse contexts.

Ultimately, the mastery of emotional intelligence is not merely a skill but a transformative mindset. Whether navigating complex negotiations, leading cross-functional teams, or managing personal stress, EI offers a framework for achieving balance and excellence. By the end of this course, participants will possess the knowledge and confidence to leverage emotional intelligence as a catalyst for individual and collective success.

Objectives

By attending this course, participants will be able to:

Analyze the core components of emotional intelligence and their relevance to professional settings.
Evaluate personal strengths and weaknesses in emotional self-awareness through reflective exercises.
Apply techniques for regulating emotions during high-pressure situations to maintain composure and focus.
Design strategies to foster empathy and improve interpersonal communication within teams.
Implement conflict resolution methods rooted in emotional intelligence principles.
Assess the impact of emotionally intelligent leadership on organizational outcomes.
Develop an action plan to integrate EI practices into daily routines and long-term career goals.

Who Should Attend?

This course is ideal for:

HR managers, team leaders, consultants, educators, healthcare professionals, customer service representatives, and entrepreneurs seeking to enhance their interpersonal effectiveness. These groups will find value in understanding how emotional intelligence can strengthen relationships, drive engagement, and improve decision-making. The course is particularly beneficial for those in people-centric roles where communication and collaboration are paramount. While prior knowledge of EI is not required, the content is best suited for beginners and intermediate learners looking to build foundational skills and advance their professional capabilities.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm