Excellence in Management - The Art of Emotional Intelligence, Stress, Crisis Management and Conflict Resolution

Course Dates :

10/11/25

5

Course ID:

251110071001384EGI

Course Duration :

5 Studying Day/s

Course Location:

Course Category:

Professional and CPD Training Programs

Subcategories: Construction Safety, Health and Wellbeing, Environmental Sustainability, Risk Management, Technical Skills Development, Leadership and Communication, Quality Assurance

Course Certified By:

* Projacs Academy

* Professional Training and CPD Programs

Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate

Certification Will Be Issued From : KSA

Course Information

Introduction

The modern professional landscape is increasingly defined by its complexity and interconnectedness, requiring leaders to navigate a myriad of human dynamics while achieving organizational goals. Among the critical skills that define exceptional management is emotional intelligence (EI), which serves as the cornerstone for effective leadership. Research by Daniel Goleman highlights that EI accounts for nearly 90% of what sets high-performing leaders apart from their peers. This course delves into the intricacies of emotional intelligence, offering participants the tools to foster self-awareness, empathy, and interpersonal relationships that drive team success.

Stress, crisis, and conflict are inevitable in any workplace, yet they often expose gaps in managerial competence. A study by the American Psychological Association reveals that chronic workplace stress costs U.S. businesses over $500 billion annually due to reduced productivity and increased absenteeism. Similarly, unresolved conflicts can escalate into crises that disrupt operations and damage reputations. This course addresses these challenges by equipping managers with strategies to not only mitigate such issues but also transform them into opportunities for growth and innovation.

Consider the case of a multinational corporation facing a sudden leadership vacuum during a market downturn. Managers trained in emotional intelligence and crisis management were able to rally teams, maintain morale, and pivot strategies effectively, averting potential disaster. Such real-world examples underscore the importance of mastering these competencies. By integrating frameworks like the Thomas-Kilmann Conflict Mode Instrument and Lazarus’s Transactional Model of Stress, this program ensures participants gain both theoretical grounding and practical expertise.

Organizations stand to benefit immensely from investing in emotionally intelligent leaders. Companies with high EI leadership report a 20% increase in productivity and a 30% reduction in employee turnover, according to Harvard Business Review. For individuals, mastering these skills enhances career prospects, fosters resilience, and cultivates a reputation for reliability and adaptability. The ability to manage emotions, resolve conflicts diplomatically, and lead through crises positions professionals as indispensable assets within their organizations.

Despite widespread recognition of these benefits, many professionals lack structured training in these areas. A survey by the Society for Human Resource Management found that only 36% of organizations provide formal training in emotional intelligence or conflict resolution. This gap underscores the urgent need for programs like this one, which bridge theory and practice to create impactful leaders capable of thriving in dynamic environments.

Ultimately, this course transcends traditional management training by focusing on the human element of leadership. Participants will emerge not only as adept problem-solvers but also as empathetic communicators who inspire trust and collaboration. Through a blend of interactive sessions, case studies, and role-playing exercises, attendees will gain actionable insights that resonate across industries and roles, ensuring lasting impact.

Objectives

By attending this course, participants will be able to:

Analyze the components of emotional intelligence and evaluate their impact on leadership effectiveness.
Apply stress management techniques to enhance personal well-being and team performance.
Design proactive crisis management plans tailored to specific organizational contexts.
Implement conflict resolution strategies using established models such as the Thomas-Kilmann Instrument.
Evaluate the root causes of workplace conflicts and propose evidence-based interventions.
Synthesize emotional intelligence principles with stress and crisis management frameworks to develop holistic leadership approaches.
Reflect on personal leadership styles and identify areas for continuous improvement.

Who Should Attend?

This course is ideal for:

HR managers seeking to cultivate emotionally intelligent workplaces.
Team leaders and project managers aiming to improve group dynamics and productivity.
Consultants and coaches looking to expand their toolkit for client support.
Educators and trainers interested in integrating emotional intelligence into their programs.
Professionals in healthcare, finance, and technology where high-stakes decision-making is common.


This program is particularly valuable for intermediate learners who already possess foundational leadership experience but wish to deepen their expertise. Beginners will also find it accessible, as core concepts are introduced systematically before progressing to advanced applications. Advanced practitioners may benefit from refining their skills and exploring innovative methodologies.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm