English for Secretarial

Course Dates :

29/12/2025

02/01/26

Course ID:

251229001005703ESH

Course Duration :

5 Studying Day/s

Course Location:

London

UK

Course Fees GBP:

£5,151.66

  • Vat Not Included in the price. * VAT may vary depending on the country where the course or workshop is held.

Course Category:

Language Skills for Professionals

Language for Specific Purposes (LSP), Secretarial, Soft Skills

Course Certified By:

* ESHub CPD

"* Professional Training and CPD Programs

Certification Will Be Issued From :


United Kingdom

Secure Your Place

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Information

Introduction

Effective communication is a critical skill for secretaries and administrative professionals who play a pivotal role in the smooth functioning of organizations. Mastering English, both in writing and speaking, enhances a secretary’s ability to handle a range of administrative tasks and fosters better interaction with colleagues, clients, and executives. The course, English for Secretarial, is designed to refine language skills essential for secretarial functions and elevate professional communication in a corporate environment.

In today’s fast-paced work settings, secretaries are often the first point of contact for clients, visitors, and business partners. The use of clear and professional language ensures the establishment of a positive image of the organization. Whether answering phone calls, composing emails, or preparing reports, effective communication in English can significantly impact a secretary's ability to perform their job successfully and efficiently.

The course delves into various aspects of the English language that are specifically relevant to secretarial roles. It covers grammar, vocabulary, and sentence structure in the context of administrative functions. In addition, the course emphasizes the importance of using formal, polite, and clear language when interacting in a professional setting. Participants will learn how to write formal letters, emails, memos, and reports while maintaining clarity, professionalism, and courtesy.

A crucial aspect of secretarial work is also managing various schedules, appointments, and meetings, which requires specific communication skills. This course will guide participants in how to use English proficiently in the context of organizing meetings, making phone calls, setting up appointments, and communicating agendas. The ability to handle complex tasks with clarity and confidence is key for any secretary, and this course provides the tools to achieve that.

Additionally, the course addresses the significance of active listening and the art of note-taking during meetings. Secretaries must have a keen ability to absorb and relay information accurately, which is vital in maintaining smooth operations. By focusing on both verbal and written communication skills, the course ensures that participants are well-prepared to manage and disseminate information effectively.

In conclusion, English for Secretarial equips participants with the necessary language skills to excel in a secretarial role, whether they are supporting executives, managing daily office operations, or facilitating communication between teams and clients. The course fosters confidence, ensuring that secretaries can handle their responsibilities with professionalism and ease.

Objectives

By attending this course, participants will be able to:

Enhance their English language skills for improved written and verbal communication in professional settings.
Write clear and professional business emails, memos, letters, and reports.
Develop proficiency in communicating effectively during meetings, phone calls, and while managing appointments.
Understand the nuances of formal and polite language in a business context.
Improve their ability to take concise and accurate notes during meetings and discussions.
Build confidence in using English for day-to-day secretarial tasks and correspondence.

Who Should Attend?

This course is ideal for:

Secretaries and administrative assistants who want to improve their professional English communication skills.
Personal assistants and office managers seeking to enhance their ability to write and speak clearly and professionally in English.
New employees in secretarial and administrative roles aiming to strengthen their language abilities.
Individuals looking to advance in their secretarial career by gaining confidence in business communication.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Secure Your Place

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Outlines

Week 1
Day 1:
Introduction to Professional English for Secretarial Work

Overview of secretarial roles and importance of communication skills.
Fundamentals of business English: Grammar, vocabulary, and sentence structure.
Writing professional emails: Tone, format, and etiquette.
Introduction to formal communication: Letters and memos.

Day 2:
Mastering Written Communication

Creating professional reports: Key elements and formatting.
Writing formal business letters: Best practices and templates.
Email etiquette: Avoiding common mistakes and miscommunications.
Writing clear meeting agendas and minutes.

Day 3:
Verbal Communication and Telephone Etiquette

Phone call etiquette and handling calls professionally.
Developing effective speaking skills: Clarity, tone, and confidence.
Strategies for clear communication in meetings.
Role-playing exercises: Managing calls, taking messages, and scheduling appointments.

Day 4:
Professional Writing for Meetings and Appointments

How to write and manage meeting invitations and confirmations.
Effective note-taking during meetings: Key tips and best practices.
Writing follow-up emails after meetings.
Polite language and communication techniques in business settings.

Day 5:
Advanced Communication Skills and Practical Applications

Handling business correspondence with clients and partners.
Navigating challenging communication scenarios: Conflict resolution through language.
Enhancing active listening and comprehension skills.
Final practice session: Writing emails, taking notes, and engaging in simulated meetings.

Secure Your Place

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

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