Course ID:

2501270102471LUEMT

Course Dates :

27/01/25

Course Duration :

25 Studying Day/s

Course Location:

Course Category:

Executive Diploma

Course Subcategories:

Communication and Collaboration
Compliance and Governance
Leadership and Management
Technology and Innovation

Communication Strategies
Data Analytics
Ethical Decision-Making
Leadership Development
Organizational Resilience
Risk Assessment
Stakeholder Engagement

Course Certified By:

* LondonUni - Executive Management Training

* Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate

Certification Will Be Issued From : From London, United Kingdom

Course Information

Introduction

Crisis leadership and decision-making are critical skills for leaders navigating the complexities of modern organizations. This executive diploma provides an in-depth exploration of the theories, methodologies, and practices that equip leaders to act decisively and effectively during crises. In an environment characterized by uncertainty, the ability to make informed decisions and inspire trust is a cornerstone of effective leadership. This program offers participants the opportunity to develop essential skills in coaching and mentoring, combined with specialized training in fostering resilience and adaptability in high-stress situations.

The role of coaching and mentoring is increasingly recognized as vital in empowering teams to achieve success even during challenging times. This diploma integrates coaching principles with the dynamics of crisis leadership, enabling participants to guide their teams with clarity and empathy. Participants will gain insights into evaluating coaching and mentoring effectiveness, building meaningful relationships, and using specialized tools to enhance team performance. These skills are critical for leaders who must navigate the intersection of strategic decision-making and human behavior during a crisis.

This comprehensive program spans 20 days, offering an immersive learning experience designed to build the technical and interpersonal skills required for crisis leadership. The course includes practical applications, case studies, and interactive sessions to ensure participants can directly apply their learning to real-world situations. Following the completion of the coursework, participants will dedicate five additional days to preparing a final thesis. This 4,500–5,000-word thesis will provide an opportunity to reflect on key learnings, integrate course concepts, and propose innovative strategies for effective crisis management.

Course Content

This program is structured to provide a comprehensive exploration of crisis leadership and decision-making, delivered through four integrated modules:

Evaluating Coaching and Mentoring Effectiveness
Introduction to Coaching and Mentoring
Coaching Techniques and Tools
Building Rapport and Trust in Coaching Relationships
Thesis Requirement

The program concludes with a final thesis, requiring participants to synthesize their learnings into a comprehensive project. The thesis, ranging from 4,500 to 5,000 words, will challenge participants to analyze a specific crisis leadership scenario or propose an innovative approach to coaching and mentoring in crisis settings. This capstone project serves as a bridge between theoretical understanding and practical application, ensuring that graduates are prepared to lead with confidence and competence.

By the end of this diploma, participants will emerge as well-rounded leaders, equipped with the tools and insights to navigate crises effectively, inspire their teams, and drive organizational success. This program not only develops technical expertise but also cultivates the interpersonal and strategic skills essential for today’s dynamic business environment.

Objectives

The Executive Diploma in Crisis Leadership and Decision-Making aims to:

Equip participants with advanced leadership skills for managing crises and fostering team resilience.
Develop expertise in coaching and mentoring to enhance individual and team performance under pressure.
Introduce tools and techniques for building trust and effective communication during challenging circumstances.
Provide practical frameworks for evaluating the success and impact of coaching and mentoring initiatives.
Enhance decision-making capabilities with a focus on ethical considerations and strategic foresight.
Encourage reflective practice through the development of a final thesis, integrating course concepts with personal and organizational challenges.

Who Should Attend?

This diploma is designed for professionals who hold leadership or managerial roles and are responsible for guiding teams through crises. It is particularly relevant for:

Senior executives seeking to enhance their strategic decision-making skills.
Managers responsible for crisis response and organizational resilience.
HR professionals involved in leadership development and coaching initiatives.
Team leaders aspiring to strengthen their ability to support their teams during high-pressure situations.
Consultants and trainers specializing in coaching, mentoring, and crisis management.
Individuals aiming to advance their careers in leadership roles by acquiring specialized knowledge in crisis decision-making and coaching.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Each course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Part 2 / 5

Introduction to Coaching and Mentoring

Day 1:
Foundations of Coaching and Mentoring

Key definitions and distinctions between coaching and mentoring.
Overview of prominent coaching models (e.g., GROW, OSKAR).
Introduction to mentoring frameworks and their applications.
Ethical guidelines and confidentiality protocols.


Day 2:
Emotional Intelligence and Communication Skills

Understanding emotional intelligence and its role in building rapport.
Techniques for active listening and empathetic communication.
Crafting powerful questions to stimulate reflection and insight.
Non-verbal cues and body language in coaching/mentoring sessions.


Day 3:
Designing Effective Coaching Plans

Setting SMART goals and aligning them with organizational objectives.
Using assessment tools to identify strengths and areas for improvement.
Developing action plans based on client needs and aspirations.
Monitoring progress and adjusting strategies dynamically.


Day 4:
Mentoring for Diversity and Inclusion

The role of mentoring in promoting workplace diversity.
Strategies for creating inclusive mentoring partnerships.
Addressing unconscious bias in mentoring relationships.
Case study analysis: Successful diversity-focused mentoring programs.


Day 5:
Evaluation and Continuous Improvement

Methods for gathering feedback from coachees and mentees.
Metrics for assessing the impact of coaching and mentoring initiatives.
Reflective practice and self-assessment for practitioners.
Trends shaping the future of coaching and mentoring globally.

Part 3 / 5

Coaching Techniques and Tools

Day 1:
Foundations of Coaching

Understanding the role and impact of coaching in professional settings.
Exploring key coaching models: GROW, CLEAR, and Solution-Focused Coaching.
Identifying the qualities of an effective coach.
Establishing trust and rapport in coaching relationships.


Day 2:
Core Techniques and Tools

Mastering active listening and powerful questioning techniques.
Utilizing diagnostic tools to assess client needs and goals.
Developing SMART goals for coaching engagements.
Integrating feedback loops to track progress and adjust strategies.


Day 3:
Advanced Applications

Adapting coaching techniques for virtual and hybrid environments.
Addressing diversity and inclusion in coaching practices.
Applying neuroscience principles to enhance client motivation.
Managing resistance and overcoming barriers to change.


Day 4:
Ethical Considerations and Compliance

Reviewing ethical guidelines for professional coaching.
Ensuring confidentiality and data protection in coaching sessions.
Navigating legal and compliance requirements in different industries.
Balancing empathy with accountability in coaching relationships.


Day 5:
Implementation and Sustainability

Creating actionable coaching plans for real-world scenarios.
Measuring the ROI of coaching initiatives within organizations.
Building long-term sustainability through mentorship and peer support.
Reflecting on personal growth and future development opportunities.

Part 4 / 5

Building Rapport and Trust in Coaching Relationships

Day 1:
Foundations of Rapport and Trust

Introduction to key theories (e.g., Carl Rogers’ Person-Centered Approach).
Understanding the neuroscience of trust and connection.
Identifying common barriers to building rapport.
Role-playing exercises to practice initial contact strategies.


Day 2:
Communication Skills for Connection

Mastering verbal communication techniques for clarity and empathy.
Exploring the role of active listening in building trust.
Recognizing and adapting to different communication styles.
Practicing reflective questioning to deepen understanding.


Day 3:
Non-Verbal Cues and Emotional Intelligence

The science behind non-verbal communication.
Using body language to convey openness and sincerity.
Developing emotional intelligence for better client engagement.
Group activities to identify subtle non-verbal signals.


Day 4:
Cultural Competence and Contextual Awareness

Navigating cultural differences in coaching relationships.
Adapting to generational and gender-specific preferences.
Handling power dynamics and ethical considerations.
Case studies highlighting successful cross-cultural coaching.


Day 5:
Application and Continuous Improvement

Creating personalized action plans for ongoing development.
Utilizing feedback mechanisms to assess progress.
Incorporating technology and virtual platforms into coaching practices.
Final group presentations and peer evaluations.

Part 5 / 5 Executive Diploma Thesis

As part of this Programme, participants are required to complete and submit an Executive Diploma in Crisis Leadership and Decision-Making Thesis as a critical component of their learning journey.

This thesis serves as a demonstration of the participant’s ability to apply theoretical knowledge to real-world challenges and propose innovative solutions.

To ensure depth and rigor in analysis, the thesis must now be between 6,000 and 7,000 Words (excluding references, appendices, and cover pages).

This updated word count reflects the program’s commitment to fostering comprehensive research and advanced problem-solving skills while remaining achievable within the allocated study time.

Submissions that fall outside this range will not be accepted.

The Executive Mini Masters program Thesis is a mandatory requirement for graduation, and without its successful submission and approval, participants will not be eligible to graduate from the program or receive their Executive Programme certificate .